Information

Returns & Refunds

Returns in the United Kingdom are designed to be clear: 30 days for unused pairs in original condition, with refund timing confirmed after inspection.

30 days return windowOriginal conditionOriginal packagingRefund after inspection

30 days

Return window

Unused

Condition

Required

Packaging

After review

Refund

Return eligibility

Returns for the United Kingdom use a 30 days window for unused pairs in original condition, with refund timing confirmed after inspection.

  • Start within the published window
  • Avoid visible outdoor wear
  • Include original packaging
  • Match returned item to order details

How the process works

Start with your order details, follow the return steps, pack the product carefully, and watch for inspection and refund updates.

  • Locate order information
  • Pack with original materials
  • Use the approved return method
  • Wait for inspection confirmation

If you need help

For the United Kingdom, support can explain delivery exceptions, unclear order details, or quality concerns that may need individual review.

Frequently asked questions

Can I return shoes worn outside?

Standard returns generally require original condition. Visible outdoor wear may affect eligibility.

How long do refunds take?

Refund timing depends on inspection and payment processing after the return is approved.