Return eligibility
Returns for the United States use a 30 days window for unused pairs in original condition, with refund timing confirmed after inspection.
- Start within the published window
- Avoid visible outdoor wear
- Include original packaging
- Match returned item to order details
How the process works
Start with your order details, follow the return steps, pack the product carefully, and watch for inspection and refund updates.
- Locate order information
- Pack with original materials
- Use the approved return method
- Wait for inspection confirmation
If you need help
For the United States, support can explain delivery exceptions, unclear order details, or quality concerns that may need individual review.